The WhatsApp Settings page allows administrators to configure WhatsApp messaging providers for a selected location. These settings are used for appointment reminders, confirmations, OTP messages, promotional notifications, customer support communication, and automated alerts.

Use the location dropdown at the top-right to choose the branch or location where WhatsApp settings should be applied.

Examples:

• Main Branch
• City Center Branch
• North Location

Choose the WhatsApp provider for the selected location.

Available options:

• Appointgem WhatsApp 1
• Appointgem WhatsApp 2
• Watgem

Only one provider can be selected as the active WhatsApp service at a time.

When this provider is selected, configure the required token.

• WhatsApp 1 Access Token : Enter the access token used to connect with Appointgem WhatsApp 1 services. Used for sending WhatsApp messages through this provider.

When this provider is selected, additional connection details are required.

• WhatsApp Access Token : Enter the access token used for authentication.
• WhatsApp Instance ID : Enter the instance ID linked to the connected WhatsApp account. Used for routing messages through the correct instance.

When Watgem is selected, configure the account credentials.

• Watgem API Key : Enter the API key provided by Watgem. Used to authorize message requests.
• Watgem Account ID : Enter the account ID linked to the Watgem service account. Used for account-level message management.

Click this button to save the selected provider and all credentials for the chosen location.

• Use valid API credentials only
• Keep tokens and keys secure
• Test message delivery after setup
• Configure separate providers per location if needed
• Review credentials regularly
• Ensure provider account has sufficient message permissions