Package Settings
The Package Settings page allows administrators to configure automated reminders for package sessions and package validity extensions. These settings help ensure customers are notified about upcoming sessions, unused package benefits, and package validity deadlines.
Scope Selection
Choose where the settings should apply:
- Company Level – Applies package reminder settings across all locations.
- Location Level – Applies package reminder settings only to the selected location.
Usage
Use company-level settings to maintain a consistent package communication strategy across the business, or location-level settings when individual locations require customized reminder schedules.
Package Session Reminder Configuration
Configure reminders for customers with active package sessions.
Features
- Define how many days before a reminder should be sent.
- Configure reminder notifications for unused package sessions.
- Encourage customers to book their remaining package sessions.
- Improve package utilization and customer engagement.
Usage
Package session reminders help customers stay informed about available sessions and reduce the likelihood of unused package benefits.
Package Session Reminder Message
Configure the message sent to customers regarding upcoming or unused package sessions.
Features
- Create personalized reminder communications.
- Inform customers about remaining package sessions.
- Encourage appointment bookings before package expiry.
- Support automated customer engagement.
Usage
Reminder messages should clearly communicate package benefits, remaining sessions, and booking instructions.
Package Session Extension Reminder
Configure reminders related to package validity extensions.
Features
- Notify customers when package validity is approaching its end.
- Encourage timely booking of remaining sessions.
- Reduce the number of expired unused package sessions.
- Improve customer retention and package completion rates.
Usage
Extension reminders help customers maximize the value of their purchased packages before expiration.
Default Reminder Messages
Configure fallback messages used when custom reminders are unavailable.
Features
- Ensures reminders can still be delivered.
- Maintains consistent customer communication.
- Reduces the risk of missing notification content.
Usage
Default messages act as backup content for automated package reminder workflows.
Package Status Management
Control whether package reminder notifications are active.
Features
- Enable package reminders.
- Disable package reminders temporarily.
- Apply reminder settings without deleting configurations.
Usage
Status controls allow package reminder campaigns to be paused and resumed as required.
Push Notification Settings
Control whether package reminders are also delivered through push notifications.
Features
- Send notifications directly to supported mobile devices.
- Increase customer visibility of package reminders.
- Complement email and SMS notification channels.
Usage
Push notifications help improve customer response rates and engagement with package reminders.
Description
Provide an internal summary of the package reminder configuration.
Features
- Supports administrative documentation.
- Helps identify package reminder policies.
- Assists with future maintenance and auditing.
Usage
Descriptions are intended for internal reference and are not visible to customers.
Actions
- Submit : Saves all package reminder settings and activates the configured reminder schedule.
- Cancel : Discards unsaved changes and restores the current configuration.
Best Practices
- Schedule reminders early enough to allow customers time to book remaining sessions.
- Use clear and professional reminder messages.
- Regularly review package reminder schedules to improve customer engagement.
- Enable push notifications when supported by your customer communication strategy.
- Keep reminder messaging focused on package benefits and booking opportunities.