Cancel Booking
The Cancel Booking report provides visibility into appointments that were cancelled during the selected reporting period. It helps monitor cancellation trends, review affected services, and evaluate the impact of cancelled bookings on operations and revenue.
Date Range Filter
Allows users to generate cancelled booking data for a selected reporting period.
Features
- Filter cancellation records by date range.
- Review cancellation activity over time.
- Compare booking performance across periods.
- Improve operational visibility.
Purpose
Used to analyse cancelled appointments within a selected timeframe.
Customer Filter
Allows users to display cancelled appointments for a selected customer.
Features
- Search customer booking records.
- Review cancellation history.
- Improve customer-level analysis.
- Reduce unnecessary report data.
Purpose
Used to analyse customer cancellation behaviour.
Service Filter
Allows users to display cancelled appointments for selected services.
Features
- Filter bookings by service.
- Identify frequently cancelled services.
- Improve service-level analysis.
- Support operational planning.
Purpose
Used to review cancellation trends across services.
Export
Downloads the currently displayed cancelled booking report.
Features
- Export filtered report data.
- Support offline review.
- Maintain operational records.
- Enable report sharing.
Purpose
Creates a downloadable cancellation report.
Appointment Details
Customer Name
Displays the customer associated with the cancelled appointment.
Services
Displays services included in the cancelled booking.
Date
Displays the scheduled appointment date.
Time
Displays appointment start and end time.
Total
Displays the total appointment value associated with the cancellation.
Features
- Review cancelled appointments.
- Analyse affected services.
- Track cancellation value.
- Improve booking management.
Report Summary
Displays consolidated cancellation performance.
Total
Displays cumulative appointment value for displayed cancellations.
Grand Total
Displays final cancellation value together with total customer count.
Purpose
Used to evaluate the operational impact of cancelled appointments.
Best Practices
- Monitor cancellation trends regularly.
- Review services with frequent cancellations.
- Analyse customer cancellation patterns.
- Export reports for operational analysis.
- Use insights to improve appointment scheduling and retention.