Branch Compare – Appointments Report
The Branch Compare Appointments report provides visibility into appointment activity across branches within the selected reporting period. It helps compare booking channels, appointment trends, cancellations, and customer visit behaviour across business locations.
Date Range Filter
Allows users to display appointment performance for a selected reporting period.
Features
- Filter appointment data by date range.
- View branch activity during selected periods.
- Analyse appointment trends over time.
- Generate date-specific reports.
Purpose
Used to review and compare appointment performance across branches.
Search Location Filter
Allows users to filter appointment data by branch location.
Features
- Search and select branch locations.
- Display branch-specific appointment statistics.
- Simplify location-based reporting.
- Improve comparison analysis.
Purpose
Used to focus appointment reporting for selected branches.
Appointment Comparison Chart
Displays a visual comparison of appointment performance by branch.
Chart Categories
- Walk-in Appointments
- Phone Bookings
- Online Appointments
- Total Cancellations
- M Icon Bookings
- Total Bookings
Features
- Compare appointment activity across locations.
- Identify booking channel distribution.
- Monitor cancellation trends.
- Track branch appointment performance.
Purpose
Used to provide a quick overview of appointment volume and customer booking behaviour.
Appointment Summary Table
Displays appointment statistics for each branch.
Branch Name
Displays the branch included in the comparison report.
Total Walk-ins
Displays appointments booked directly at the venue.
Total Online
Displays appointments created through online channels.
Total Phone Bookings
Displays appointments booked through phone calls.
Total No Shows
Displays appointments where customers did not attend.
Total Cancellations
Displays cancelled appointments during the selected period.
Total Bookings
Displays the complete number of bookings generated by the branch.
Features
- Compare appointment performance across branches.
- Analyse booking channels and customer behaviour.
- Monitor cancellations and no-show activity.
- Track appointment growth trends.
- Export appointment comparison reports.
Best Practices
- Review branch appointment performance regularly.
- Compare online and walk-in booking trends.
- Monitor cancellation patterns to improve operations.
- Analyse booking channels for business decisions.
- Export reports for operational and management review.