Customer Kiosk Mode provides a self-service experience that allows customers to independently manage appointments, consultations, loyalty benefits, rewards, and communication preferences using a dedicated kiosk device.

When enabled by staff, the kiosk presents customer-only actions while keeping administrative controls protected through secure exit access.

Customer Kiosk Mode is designed for in-branch self-service and allows customers to access selected features without staff assistance.

Customer can:

• Login using mobile number
• Register as a new customer
• Book an appointments
• View and manage bookings
• Check in for appointments
• Complete consultation forms
• Review consultation history
• View rewards points
• Access loyalty cards
• Manage notification preferences

Customer access remains restricted to customer-facing features only.

Customers begin their kiosk session by entering their mobile number.

The login screen allows returning customers to access their profile and continue using kiosk services.

Customers may:

• Enter mobile number
• Optionally enter name
• Continue into kiosk
• Register as a new customer
• Exit kiosk mode

If the mobile number already exists, the customer is redirected directly into the kiosk dashboard.

Customers who are visiting for the first time can create an account directly from kiosk mode.

Registration includes:

• Full name
• Contact number
• Optional email
• Gender selection

Once registration is completed successfully, the customer gains access to kiosk features without requiring staff assistance.

The Kiosk Home screen acts as the central customer dashboard.

Available options include:

Allows customers to browse available services and create new bookings.

Customer can:

• Browse services
• Select location
• Choose appointment time
• Confirm booking

Displays customer appointments and booking details.

Customer can:

• View appointment information
• Review consultation status
• Access booking information
• Logout

Allows customers to check in for upcoming appointments.

Customers may:

• Confirm arrival
• View appointment status
• Monitor booking progress

Status indicators may include:

• Confirmed
• Pending
• Checked In

Allows customers to complete treatment consultation forms before their visit.

Customer can:

• Complete treatment questionnaires
• Submit declarations
• Provide treatment information
• Add observations
• Submit consent

Displays customer reward balance and activity.

Customer can:

• View available points
• Review reward history
• Track earned and redeemed points
• Download reward details

Displays loyalty card progress.

Customer can:

• View earned stamps
• Track remaining visits
• Monitor reward eligibility
• Book eligible services

Customers can manage communication preferences.

Customers may enable or disable:

• Session reminders
• Birthday notifications
• Marketing notifications

Communication channels include:

• Email
• SMS
• WhatsApp

Customers can review all existing appointments.

Displayed information may include:

• Appointment date
• Appointment time
• Branch location
• Booking status
• Consultation status
• Check-in status

Available actions include:

• Open booking
• Review consultation
• Return to kiosk home
• Logout

Customers can self-check-in directly through kiosk mode.

Check-in allows customers to notify staff that they have arrived.

Features include:

• Appointment confirmation
• Arrival tracking
• Updated visit status

Status indicators may include:

• Confirmed
• Pending
• Checked In

Customers can complete consultation forms digitally before treatment.

Supported consultation process includes:

Customers may:

• Answer consultation questions
• Select treatment preferences
• Accept declarations
• Provide observations
• Confirm consent

Consultation forms support:

• Digital signature
• Manual signature
• Parent or guardian signature
• Therapist signature where applicable

After treatment completion, customers may access treatment records.

Customer can:

• View completed records
• Review therapist notes
• Access consultation history
• View observations
• Confirm signatures

Customers may access historical consultation submissions.

History includes:

• Previous consultations
• Service history
• Treatment dates
• Consultation records

Available action:

• View consultation details

Customers may review completed consultation submissions.

Displayed information may include:

• Customer information
• Contact details
• Date of birth

• Submitted answers
• Therapist observations
• Treatment records
• Signature confirmations

Where available, customers may choose to open:

• Previous Record
• Consultation Form
• Record Form

When kiosk mode is active:

• Forms open in customer-safe mode
• Administrative controls remain hidden
• Photos and admin tools remain restricted
• Staff authentication is required to exit

Customers can monitor reward balances and activity.

Displayed information includes:

Shows available reward points.

Tracks:

• Earned points
• Redeemed points
• Balance changes
• Reward activity dates

Customers may also download or print reward information.

Customers can review active loyalty cards and reward progress.

Displayed information includes:

• Loyalty card details
• Stamp progress
• Remaining visits
• Reward eligibility

Available action:

• Book Now

Rewards become available automatically after completing required visits.

Customers can update communication preferences directly from kiosk mode.

Notification categories include:

Receive reminders through:

• Email
• SMS
• WhatsApp

Receive offers and birthday updates.

Receive promotional communications.

Customers can save preferences at any time.

Customers may logout from kiosk mode.

Logout will:

• End the current customer session
• Clear customer access
• Return the kiosk to the welcome screen

Kiosk mode can only be exited using staff authorization.

Selecting Exit Kiosk Mode opens secure verification.

Staff must:

• Enter a valid 4-digit staff PIN
• Select Unlock

Available actions:

• Unlock
• Cancel

This prevents customers from accessing administration areas.

Available navigation options throughout kiosk mode include:

• Back
• Continue
• Save
• Return to Kiosk Home
• Download / Print
• Logout
• Exit Kiosk Mode

Customer Kiosk Mode includes:

• Customer-only interface
• Hidden administration controls
• Secure consultation workflows
• Session protection
• Staff-authorized exit process
• PIN-protected administrative access

Staff may enable or disable kiosk access through General Settings.